Shipping
Pick Ups
You are welcome to collect your purchase at our main warehouse in Smithfield, Sydney From Monday to Friday. Please book at least 2 days prior to your intended pick up date.
Organizing Your Delivery
Following checkout we will promptly contact you to discuss delivery details. We will need to know about the site access, parking, elevator, stairs and other information.
Your items will be delivered by our experienced team members. They are available to assemble your goods and remove all rubbish for an extra fee. please advise if this is required when booking your delivery. This does not apply to products like outdoor BBQ unit (Rondo, Elba, Ambience and St. Moritz), wall mounted umbrella and in-ground installed umbrella.
Estimated Delivery Time
For Sydney Metro area delivery, the estimated delivery time are (unless specified otherwise on product page):
In stock products - 2 to 4 week
Pre-order products - Our team will contact you upon the arrival of the products of your order to book the delivery time, it is expected to be within 2 to 4 weeks after the arrival of the shipment. Out team will also inform you the change of shipment schedule if it happens.
For Interstate Consumers
Outside NSW Metro, we offer interstate deliveries, rates as below for Canberra Metro (2600-2620; 2900-2914), Melbourne Metro (3000-3207; 3340-3341; 3755-3757; 8000-8785), Brisbane Metro (4000-4209; 9016-9464) and Gold Coast Metro (2484-2490; 4210-4275; 9726) areas (all rates do not include assembly and rubbish removal):
Order Value | Shipping Rate |
Below $999 | $230 |
Between $1000 and $1999 | $350 |
Above $2000 | $450 |
Delivery rates for areas outside listed Metro areas are to be quoted after placing the order, a top-up on the delivery fee may be required. Our team will contact you once the delivery rate is finalized.