Shipping & Returns

Returns Policy*

Accessory ProductYou may return most new, unopened Accessory for a full refund and purchaser pays for shipping. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Furniture Product: You may return most new, unused Funiture item for a full refund and purchaser pays for shipping. However, we won't pay for the return shipping cost as we already provided free shipping in most cases.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Deliveries in Sydney Metro Area: $100 (delivery only) or $180 includes delivery, assembly, packaging removal.

Outside Sydney Metro Area: Call for Enquiries 1300 9 OSMEN

We can ship accessories to anywhere in Australia, except NT and WA. Delivery quote needs to get from shop. However, for bulky furniture, we can only ship to greater Sydney area at this moment. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please Contact Us for delivery costs and quotes.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

* Return Policy is applied to Online Store only, for purchase from a retail store, please click here to access our Terms and Conditions of Sale.pdf